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Hey, I'm Luke

I'm a Product Design leader in Manchester, at my best when helping teams to craft impactful experiences for people, businesses, and their communities.

✨ Currently, I’m undertaking a part-time MBA, freelance projects and new ventures. I’m also in the early stages of exploring new career opportunities.

Featured project

A mobile app redesign for

Ticketmaster International

2019

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Experience

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Deliveroo
Group Design Manager

Aug 22 - Jul 24

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Booking.com
Lead Designer

Nov 19 - Apr 21

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Tigerspike
Senior UX Designer

Sep 17 - Sep 18

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FrtyFive
Head of Design (prev. UX/UI Designer)

Apr 13 - Nov 15

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Student Beans
Head of Product Design

Apr 21 - Aug 22

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Thoughtworks
Senior Consultant

Dec 18 - Nov 19

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Ticketmaster
Design Lead / Manager (prev. Snr Designer)

Nov 15 - Sep 17

2024

2018

2013

I've worked on

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Deliveroo Rider App 

Product Strategy

Helped to transform research insights (unmet user needs) into product opportunities and plans. Achieved through user research obsession, workshop facilitation and (honestly) hustling folk.

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Booking.com Trips

Post-Booking Experience

Led redesign strategy of car rental, taxi and flight experiences to simplify, and standardise experiences - whilst supporting Bookings' updated design language. Facilitating collaboration across many product orgs and teams. 

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Student Beans Marketplace of

Student Discounts

Led research plans, and design execution when the business pivoted strategy to include ALL discounts available to students (even if not exclusive to Student Beans) - in order to become an exhaustive one-stop shop.

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Venture

The Human Project

A European Innovation Council #EUvsVirus hackathon challenge winner. THP is a platform for people that want to see and contribute to the human story of the essential worker community during this pandemic and beyond. more

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Venture

Second Wave

A collaboration started during a Product Management course. Second Wave solves the pains of reselling unwanted items by leveraging AI to: detect products, suggest a resell price and generate listing information. more

A fan of 🐶 Corgis
💃 disco and 🏋️ hyrox

and a little more about me...
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At work, I thrive in environments that are driven by customer obsession, experimentation, and operational excellence. Where inclusivity, honesty, and gutsy innovation are evident.

 

To put it more simply, I’d describe these values as:

  • Know deeply and always do the right thing by customers, and our communities.

  • Be data-informed: know the numbers and make inspired, yet measured changes.

  • Sweat the details! If something is working well, unpack it, share it, and repeat it.

  • Everyone deserves a voice. We're all accountable for fostering an inclusive and open environment.

  • Radical candor is a vibe, and honesty is non-negotiable - do what's right over what's easy.

  • While context is key; a clear vision, unity, and a healthy approach to risk can go a long way.

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