HEY, I'M LUKE
I'm a Product Design leader in Manchester, at my best when crafting impactful experiences for people, businesses, and their communities.
Currently, I’m undertaking freelance Product & Design work, alongside part-time MBA studies. I’m also in the early stages of finding the right next full-time role.
Featured project
note this area is password protected, contact me for access.
EXPERIENCE
Deliveroo
Group Design Manager
Aug 22 - Jul 24
Booking.com
Lead Designer
Nov 19 - Apr 21
Tigerspike
Senior UX Designer
Sep 17 - Sep 18
FrtyFive
Head of Design (prev. UX/UI Designer)
Apr 13 - Nov 15
Student Beans
Head of Product Design
Apr 21 - Aug 22
Thoughtworks
Senior Consultant
Dec 18 - Nov 19
Ticketmaster
Design Lead / Manager (prev. Snr Designer)
Nov 15 - Sep 17
2024
2018
2013
I'VE WORKED ON
Deliveroo Rider App
Product Strategy
Helped to transform research insights (unmet user needs) into product opportunities and plans. Achieved through user research obsession, workshop facilitation and (honestly) hustling folk.
Booking.com Trips
Post-Booking Experience
Led redesign strategy of car rental, taxi and flight experiences to simplify, and standardise experiences - whilst supporting Bookings' updated design language. Facilitating collaboration across many product orgs and teams.
Student Beans Marketplace of
Student Discounts
Led research plans, and design execution when the business pivoted strategy to include ALL discounts available to students (even if not exclusive to Student Beans) - in order to become an exhaustive one-stop shop.
Venture
The Human Project
A European Innovation Council #EUvsVirus hackathon challenge winner. THP is a platform for people that want to see and contribute to the human story of the essential worker community during this pandemic and beyond. more
Venture
Second Wave
A collaboration started during a Product Management course. Second Wave solves the pains of reselling unwanted items by leveraging AI to: detect products, suggest a resell price and generate listing information. more
A fan of 🐶 Corgis
💃 disco and 🏋️ hyrox
and a little more about me...
At work, I thrive in environments that are driven by customer obsession, experimentation, and operational excellence. Where inclusivity, honesty, and gutsy innovation are evident.
To put it more simply, I’d describe these values as:
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Know deeply and always do the right thing by customers, and our communities.
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Be data-informed: know the numbers and make inspired, yet measured changes.
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Sweat the details! If something is working well, unpack it, share it, and repeat it.
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Everyone deserves a voice. We're all accountable for fostering an inclusive and open environment.
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Radical candor is a vibe, and honesty is non-negotiable - do what's right over what's easy.
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While context is key; a clear vision, unity, and a healthy approach to risk can go a long way.
